Announcement · 声明
A statement on recent developments and our next steps
We are the organizers of the earlier flower campaign. We delivered flowers and coffee, participated in offline efforts, built the Letters for Valko website, and helped collect letters from players around the world.
Over the past month, all of us have acted in our personal capacity as players, contributing our own time, money, and labor to organize flower and coffee deliveries and offline efforts, build a global letter website, and collect, translate, and deliver messages from players across different countries and regions. All of this work was initiated and carried out by players. We had no commercial interest and received no compensation of any kind.
We have consistently chosen support, restraint, and goodwill. We still believe that love is more powerful than hate.
What we can responsibly state
During our offline efforts, we received information that we could not independently verify at the time. We did not share it publicly, and we did not—and do not—rely on it as a basis for this statement or for our subsequent actions.
What we reassessed was not that information, but our earlier approach of primarily waiting for a response. As of the publication of this statement, we had not seen any public, targeted formal response from Infold through its official channels addressing the following six questions.
Why we are speaking now
We believed that sincere, restrained, and good-faith communication would make constructive dialogue possible. We therefore continued encouraging players to remain restrained, held to the belief that love is more powerful than hate, and sought to clarify misunderstandings and promote constructive communication.
However, as of the publication of this statement, we had not seen any public, targeted formal response from Infold through its official channels addressing the core concerns raised.
We have never demanded the immediate delivery of a particular final outcome. Even a statement through an official channel saying, “We have received these questions and are evaluating them,” would indicate that communication had begun. Regrettably, as of publication, we had not seen any public acknowledgment or formal explanation addressing these core concerns.
Six questions we ask Infold to address formally
1
What product and content decision-making process did Valko go through?
Valko was formally introduced as a new love interest on June 22 and entered the Version 6.0 promotional campaign. On June 30, the official account announced the cancellation of his release and development.
Before the character entered formal promotion, what product, content, and compliance reviews had taken place? What standards were used when the decision was later reversed? How will Infold explain what went wrong, take appropriate responsibility, and prevent the same situation from happening again?
2
Why could a major decision be reversed within eight days, while the core concerns repeatedly raised by global players had gone for more than a month without a public response directly addressing them?
Only eight days passed between Valko’s formal introduction on June 22 and the cancellation announcement on June 30. Since then, a global-player petition has recorded more than 250,000 signatures, while the related public requests have continued for over a month.
What standards does Infold use to decide which player concerns receive a formal response? How will feedback from different countries, regions, and language communities be evaluated consistently, fairly, and transparently?
3
Who is responsible for the consumer expectations created by the official announcement?
Players’ expectations for Valko were created by Infold’s own official promotional campaign. The character was fully introduced, and a release date was announced. Players adjusted their spending plans and in-game resources accordingly. The company then permanently withdrew all of that content through a single announcement. Why should players alone bear the consequences of the company’s decision-making failure?
4
How will Infold respond to online abuse and targeted harassment connected to this issue?
Players in public communities have reported insults, regional attacks, identity-based humiliation, hostile labeling, and targeted harassment. We cannot independently verify every individual report, but the company should still explain how such reports are received, reviewed, and addressed.
Has Infold examined the available evidence? Does it have consistent community-safety standards across regions and languages? How will it protect affected players and clearly oppose online abuse and targeted harassment?
5
Does the long-term support of global players carry an equal right to communication?
Love and Deepspace is released and operated globally, and it receives long-term financial support from players around the world. Global operations involve not only global markets and revenue, but also a basic and continuing responsibility to communicate with consumers across regions.
Why have large-scale requests from players in multiple countries and regions not received a targeted formal response? How will Infold ensure that global players are not treated only as recipients of products and paid services, but also receive basic explanations when major product decisions are made?
6
How will Infold rebuild consumer trust in its global operations?
Valko’s release and development were canceled eight days after his formal introduction. Since then, a global-player petition has recorded more than 250,000 signatures, and the related requests have continued for over a month without a targeted formal response.
Love and Deepspace operates across different countries, regions, and language communities. Cross-regional operations require stable, transparent, and sustainable communication, including basic explanations to affected consumers when major product decisions change.
We hope Infold will explain its role and responsibility in the product decisions and communication involved.
How will Infold rebuild the consumer trust affected by this prolonged absence of communication? In future major decisions, how will it ensure that players across different regions receive timely, equal, and responsible explanations?
A note to the community and our request
To avoid misunderstanding, we want to state again that our identity and our public actions over the past month can be verified. Our position is based on those publicly visible actions and on the six specific questions above—not on any unverified information.
What we have consistently called for is lawful, restrained, and sustained expression that does not target any individual, region, or community. We do not want to amplify conflict or allow mutual suspicion to replace discussion of the specific questions.
Public attention naturally declines over time. For that reason, we were concerned that continued passive waiting would only make a formal response less likely. We believe that, while people are still willing to engage with these questions, continuing to seek a response in restrained and sustained ways is more meaningful than simply continuing to wait. This is not a call for community conflict, targeted attacks, or emotional escalation.
For the past month, we waited with love, patience, and goodwill. We have now decided to stop waiting passively, continue raising these six questions publicly, and ask Infold to provide a transparent and responsible formal explanation of its next steps and its plans for communicating with global players.
A note about our team and what comes next
To be honest, we did not start as a team built to run something long-term. We first came together for a one-time flower campaign. As more and more letters came in, we felt the love and support behind them. That was why we decided to keep going, continue the work that had started as a one-time campaign, and turn Letters for Valko into a website we could maintain over time.
At the time, we were simply trying to hold that love and carry people’s voices forward. We did not have professional experience in public communication, and we did not think through every sentence as carefully as we should have.
Looking back, some of the wording was more open to misunderstanding than we realized at the time, and it may have made parts of the discussion more tense. That was not our intention, but impact cannot be explained by intention alone. We do not think it would be right to pretend that nothing happened. We are willing to clarify what we did not communicate well and correct the wording that was not sufficiently precise.
This does not mean that we will stop speaking. Going forward, we hope to place more of our energy back into sharing love, supporting one another, and taking positive action. We will continue to express our care through activities and other gentle, constructive forms of expression, while being more mindful of the effects our words may have. We will continue to care about the questions that remain unanswered, but we hope that our future expression will create more connection rather than deepen division.
That is why we came together in the first place, and it is how we hope to continue.